GoUtama Mobile App - Privacy Policy

Last Update 21 Dec 2023 (Version 1)


This Privacy Policy applies to all individuals whose personal information may be handled by 

PT Ranajaya Citaprasada Thani and Universitas Narotama Surabaya (“Ranajaya”, “Narotama”, “We”, “Us”, or “Our”, affiliates and associated companies). Ranajaya alongside  Universitas Narotama Surabaya is the owner and developer of the Narotama campus e-wallet and payment app (“GoUtama”).


This privacy policy applies when you use GoUtama mobile apps (Android and IOS) and our related product(s) and services.


At Ranajaya, We respect and protect the privacy of Our users. This Privacy Policy describes how We collect and process personal information about Our users (“you”, “your”, “yours”), how We use and protect this information and your rights in relation to this information. We do so with the intention to continually find ways to upgrade Our Services to improve and enhance your user experience. Personal Information is information, or a combination of pieces of information that could reasonably allow you or your household to be identified (“Personal Information”).


Except as described in this Privacy Policy, Bitsmedia will not give, sell, rent or loan any Personal Information to any third party (including data brokers). We will NOT use your Personal Information outside the scope of this Privacy Policy.


When you use Our Services, and subject to applicable law, you confirm that you accept how We collect, process, disclose and use your Personal Information. If under applicable law, it is required that your consent be obtained through other means, We will do so in accordance with such relevant applicable law.


Please read this Privacy Policy, Our Cookies Policy, Our Disclaimers and Our Terms of Use carefully.



We collect informations to facilitate your use and access to Our Services, authenticate you when you log in to Our Services, enhance, personalize or otherwise customize your experience (i.e. providing you with content based on your search, interest and preferences), process payment for Our Services through third party service providers. We may collect following informations:


  1. When You Registered as a User

When you registered as a user (register, sign in, updating profile), we may collect following information:

  1. Your personal details which you upload to or enter on the GoUtama app (full name, PIN, and profile photo);

  2. Your contact details ( verified phone number and email address); and

  3. Your account login details (username and password) (encrypted).


  1. When You Use In-App Services

  1. Account identifiers;

  2. Device information;

  3. SIM Provider information (during register);

  4. Transaction history; and

  5. Information from others source (ie. e-wallet or bank account for transaction purpose).



  1. Service providers: We share your Personal Information with Our service providers that perform services in support of Our business operations (for example, We may engage other companies to process secure payments, provide authentication services, provide streaming and content delivery services, fulfill orders, perform analytics). We notably implement GrabPay Payment Gateway.


  1. Ranajaya companies: PT Ranajaya Citaprasada Thani is Our parent company. We may share your data with Bitsmedia Affiliates for internal business administration purposes within the Ranajaya Companies.


  1. Legal Obligations: We may share your Personal Information with these parties where We believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect Our rights or the rights of any third party.



We will keep your Personal Information for as long as We have a relationship with you (i.e. as long as you have access to the Services and for archiving under applicable limitation periods). 



We care about the security of your Personal Information and are committed to ensuring the security of your Personal Information. We implement technical and organizational measures (such as firewalls, data encryption and information access controls) to ensure a level of security appropriate to the risk to the Personal Information We process. These measures are aimed at ensuring the on-going integrity and confidentiality of your Personal Information. However, no company can guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of Our physical, technical, or managerial safeguards. No internet, e-mail or other electronic transmission is ever fully secure or error free, so you should take care in deciding what information you send to Us in this way. We need your help too: it is your responsibility to make sure that your Personal Information is accurate and that your password is unique, secure and not shared with third parties.



Inside the app, you can close your account and destroy all data whenever you feel comfortable with our services.



We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.



If you still have questions or concerns regarding the way in which your Personal Information has been used, please feel free to contact Us by email at ucommerce.icn@gmail.com.



Ranajaya & Universitas Narotama Surabaya.






GoUtama Mobile App - Terms of Use

Last Update 21 Dec 2023 (Version 1)


This Terms of Use applies to all individuals whose personal information may be handled by 

PT Ranajaya Citaprasada Thani and  Universitas Narotama Surabaya(“Ranajaya”, “Narotama”, “We”, “Us”, or “Our”, affiliates and associated companies). Ranajaya alongside  Universitas Narotama Surabaya is the owner and developer of the Narotama campus e-wallet and payment app (“GoUtama”).


  1. User Data:

    1. Data Collection and Processing:

By using the GoUtama mobile app, you explicitly consent to the collection and processing of the following categories of personal data: Full name, PIN, and profile photo, Verified phone number and email address, Encrypted account login details (username and password)


  1. Security Measures:

User data is stored securely in our database server. We employ state-of-the-art technical and organizational measures, including firewalls, data encryption, and access controls, to ensure the confidentiality and integrity of the personal information we process. Our security measures are continually reviewed and updated to mitigate risks.


  1. Account Creation and Security:

    1. Account Setup:

To establish an account, users are required to submit comprehensive personal information as outlined in section 1. Additionally, a chosen username and a password, encrypted using industry-standard protocols, are necessary for account creation.


  1. User Responsibility:

Users bear sole responsibility for maintaining the confidentiality of their account information. Taubatters assumes no liability for any unauthorized access or use of user accounts resulting from the user's failure to secure their credentials.


  1. Usage Guidelines:


  1. Permitted Activities:

Users are granted permission to engage in a variety of activities within the app, utilizing the app as an e-wallet for transactions and payment for campus needs.


  1. Prohibited Content:

Strictly prohibited is the posting of content that is harmful, harassing, defamatory, obscene, pornographic, libelous, invasive of privacy, or otherwise unlawful. Furthermore, any content encouraging money laundering or gambling is explicitly forbidden. Violation of these guidelines may result in immediate account termination.


  1. Payment and E-Wallet:

    1. E-Wallet Functionality:

The e-wallet feature provides users with the ability to securely store e-money, transfer funds to other users, send money to other e-wallets, and make purchases for daily needs.


  1. Transaction Methods:

Users can top up their e-wallet balance using a one-time virtual bank account. Withdrawals and other transactions are exclusively facilitated through the app balance to ensure a seamless and secure financial experience.


  1. Refund Policy:

GoUtama commits to refunding all transactions that fail to complete successfully. Users can expect a prompt and transparent resolution in such instances.


  1. Permissions:

    1. App Permissions:

The app requests specific permissions to ensure a comprehensive user experience. These include permissions for internet access, network state, contact access, camera usage, notifications, and alarm functionalities. These permissions are essential for the proper functioning of the app.


  1. Intellectual Property:

    1. User-Owned Content:

Users retain full ownership of the content they create within the app. GoUtama respects the intellectual property rights of its users, and the details of these rights are expounded upon in the privacy policy, accessible here.


  1. Termination and Account Deletion:

    1. Termination Rights:

GoUtama reserves the right to terminate user accounts and delete associated data in the event of a violation of the usage guidelines outlined in section 3. Users will be notified of such actions and may appeal decisions through our customer service.


  1. User Deletion Option:

Users retain the autonomy to close their accounts at any time through the app settings. This process initiates the permanent deletion of all associated data within the app.


  1. Privacy Policy:

    1. Detailed Privacy Policy:

For an in-depth understanding of how user data is handled, stored, and processed, we encourage users to review our comprehensive privacy policy available here. The privacy policy serves as a supplementary document, providing additional insights beyond what is covered in these terms of use.


  1. Dispute Resolution:

    1. Customer Service Contact:

Users experiencing disputes, issues, or requiring clarification are encouraged to contact our dedicated customer service team. Support can be accessed within the app or through the provided email address. Our customer service is committed to providing timely and effective resolutions. Please feel free to contact Us by email at ucommerce.icn@gmail.com.



Ranajaya &  Universitas Narotama Surabaya.

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